The following post comes from Elisa Zepeda, Innovation Merchandising Specialist at PETCO.
Louis, my six-month-old toy poodle pup, was urinating all over the place, including on himself. This was, of course, wrecking havoc on our lives. I never considered myself the type of person who would have a non-housebroken pup. I started crate training immediately upon picking him up from the rescue, I followed my trainers rules religiously, and I read “Way to Go” by Patricia McConnell several times from cover to cover. I was doing everything right!
Finally, after a discussion with a co-worker, I took Louis in to see the vet. The vet did some blood work tests, urine tests and x-rays. That’s when Louis was diagnosed with a congenital disorder that made it impossible for him to hold
Louis getting his picture taken by Picture People
his urine. He was going to need surgery right away.
I had already spent a small fortune on the aforementioned procedures, but now he was going to have surgery on top of it! I was definitely worried about Louis, but I was also starting to stress out about all of the medical bills. A million questions started going through my mind. Could I afford this surgery? Will he get better? Has he been suffering this whole time? There was never any doubt that I would have the surgery performed, so I took him in. Louis was insured by Trupanion and his policy was (hopefully) about to pay for itself.
The claim process was so easy, there was only one sheet to fill out! The vet filled out the bottom portion of the claim sheet and then faxed it in. I received an email the same day the form was faxed. Later, I received another email letting me know that my claim had been processed and approved. That was it! It was so simple, it surpassed my expectations of what dealing with an insurance company is all about. All of this happened in a span of less than one week. Now my check is in the mail, my dog is urinating outside and I couldn’t be happier!
Trupanion really came through for me. I hoped I Continue reading »
