You may have seen this wonderful holiday story of the husky Kane being reunited with his family after nine long months. We know this story very well because this holiday the Petco Social Team had a unique opportunity: make a small Christmas miracle. We were notified on our Facebook page on Thursday, Dec. 20th by a Petco grooming associate in Phoenix that her beloved husky, Kane, had been discovered in Pendleton, Oregon, after he went missing over nine months ago. While she was overjoyed that he was found in good health, and, thankfully, that his microchip led him back to his mom, she had no way of getting him back. Her request was to see if we could make that happen. Our Petco Social Team monitoring our Facebook page including our Community Manager Melanie Morrill and Content Strategist Lori Wildrick immediately contacted me to see what we could do. The answer was easy: We needed to get Kane home.
Within 24 hours, the team had spent countless hours on the phone arranging last-minute travel, trekked through the company looking for the right people to coordinate how to make the transportation happen, how to pay for it, and how to get Kane’s mom and her son to the airport on time. The Walla Walla store in Washington and General Manager Dan Phipps offered to provide the crate, pads, food and water needed for the flight, as well as to personally get Kane to the airport on Saturday. The Pioneer Humane Society in Pendleton, Oregon, got his health certification for flying, and got him to the Blue Mountain Rescue to stay overnight, who brought him to the Walla Wall store the next morning.
Through an amazing amount of challenges faced when doing last-minute travel, and especially with precious cargo like Kane, our Petco team did everything from getting Kane groomed, followed flight tracking, and made a last-minute run to the bank to get the check required by the airline. The Phoenix store and GM Rachel Carson put together a plan to get Leanne to the airport with her son for the reunion. Finally, at 9pm on Saturday in Phoenix, after nine long moths, Kane and his family were reunited.
It’s a special thing to be a part of a company with such a heart where all involved jumped in to make a happy ending. It is with sincere gratitude and thanks that I acknowledge the Petco family and our extended family of rescues that made this happen.
A special thanks to:
Dan Phipps, General Manager, and the Walla Walla store team
Pioneer Humane Society, with special thanks to Sherry
Blue Mountain Rescue of Washington
Rachel Carson, General Manager, and the Phoenix store team