It is with a heavy heart that I update you. I have been actively involved in understanding the circumstances surrounding this unfortunate tragedy. Our store in Johnson City is relatively new, we were not operating the last time flooding threatened the community and we misjudged the risk to this location.
Our store team members checked on the store shortly before midnight Wednesday and all was still well. When the team members checked again early Thursday morning, the store was flooded with four feet of water and we were unable to enter. When permitted to re-enter on Friday we were able to rescue the majority of the animals and get them to safety. We feel terrible that we did not do more to avoid this tragedy, are truly saddened by what has occurred, and accept full responsibility.
We work hard to do the best for the animals in our care and have evacuated animals from other locations when in harm’s way many times in the past. We will study events surrounding this occurrence and take additional steps to ensure that nothing like this can happen again.
We apologize to the members of the Johnson City community and look forward to serving you better in the future. We realize the emotional burden this loss placed on your community and are equally saddened by it in our own community.
Jim Myers, Petco Chief Executive Officer